The Five Moments of Learning Need model describes five moments where there is a need for employee training and learning. Authors Bob Mosher & Conrad Gottfredson developed the “Five Moments of Learning Need” model as a learning strategy to sustain effective employee performance. Satisfying these moments of learning needs requires routine exposure to task instructions to sustain proficiency for performing tasks.
NotoWare is a system that provides employees with reliable access to task instructions, allowing them to stay productive while performing their job. Listed below is a review of the Five Moments of Learning Needs and how NotoWare can be applied to fulfill those needs.
1. First Time Learning Moment
This learning moment is when employees are introduced to pre-existing practices for performing their job tasks. First time exposure only provides employees a start to the learning process. Employees will still need future learning moments to become proficient in performing their job tasks. NotoWare embraces first time learning by providing a platform to introduce employees to the task instructions. These first-time moments also allows employees to become familiar with how to quickly retrieve the instructions for future use.
2. Expanding Learning Moment
This learning moment involves employees generating their own knowledge by developing or improving the practices for job tasks. The expanding learning moment is similar to the first time learning moment in that it only provides a start to the learning process. The newly expanded knowledge needs to be added to the task instructions, so it’s available for future learning moments. NotoWare supports expanding learning by providing a method for employees to easily capture and preserve this new knowledge while it is being developed. Using NotoWare, the updated information will be retained and kept available for future learning moments.
3. Apply Learning Moment
Apply learning moment can be described as on-the-job learning where the employees are productive while they are learning the job knowledge. Apply learning is the most significant of the learning moments since the moment finishes the learning process for the knowledge identified in the other learning moments. NotoWare supports learning by providing quick access to job task instructions through the use of its’ employee portal. While employees are performing their jobs, they can retrieve the task instructions to answer questions within a couple of seconds using just a few mouse clicks.
4. Problem Solving Learning moment
Problem Solving Learning Moment is when employees are involved with generating solutions to unintended problems. Problem-solving is also similar to expanding learning in that solutions need to be captured and preserved to be available for future learning moments. NotoWare provides branching logic where the solutions to problems are attached to the core job task instructions. Using branching allows employees to follow the instructions for the core task and apply the branch instructions only if they encounter the problem conditions.
5. Change Learning Moment
Change Learning Moment is when employees are learning job tasks changes implemented by others during expanded or problem-solving moments. These changes may only affect a subset of the job task instructions. For change learning, employees only need to focus on portions of the job tasks impacted. NotoWare addresses the learning transition for the changes by first sending out email notifications for reviewing the modified job tasks. During the task review, the modified portions of the instructions are marked for easy identification and are accompanied by change notes to explain the change further.