With NotoWare, business teams have a software system to practice an organizational knowledge style of management. The use of a software system to administer process information equips team members to be more productive and successful than following a tribal knowledge style of management.
Tribal Knowledge
A tribal knowledge style of management does not use a system to record process information. With this style, knowledge management is done only through the memories of the employees. It is a non-centralized knowledge approach where team members only know the portions of the process they are familiar with while they are in the dark with the rest of the information. With tribal knowledge, there are more risks that process knowledge can become lost or forgotten. Making changes is difficult when it hard to determine the current process landscape. Employee learning takes longer without the aid of a support resource. The employees are trapped in the tribal management culture of having to memorize details isolated from a support resource to refresh and reinforce their knowledge.
Organizational Knowledge
Using NotoWare, team members have a system to record and share process knowledge as they develop it. NotoWare provides the team with a platform to work through the details necessary to implement business changes. Team members are building a support resource to keep process knowledge accessible when needed. With NotoWare, it is ok when team members forget details because they have a support resource to access process information with just a few mouse clicks. With the organizational knowledge management style, the team members always have up-to-date training and procedural information. The transparency and availability of process information enable the team to be productive and successful in operating the business.